The 18-year-old reality star took to her website to explain the situation with the BBB and address people’s concerns.
“You guys are the reason I keep going and I’m motivated every day to make Kylie Cosmetics the best it can be. I’m continuing to learn and I just want to make everyone happy. Because so many of you spoke out, I’m excited to tell you that the Better Business Bureau has looked at the facts and changed the rating,” she explained.
Kylie added, “I’ve sold millions of lip kits and any complaint we’ve received to date has been addressed in a timely manner. I’m sick and tired of people coming for my business. I love everything about Kylie Cosmetics and I will do anything in my power to protect and improve it every day and make you guys happy. I don’t want to respond to the haters but you guys deserve an answer and to know the facts. I love you and apologize to anyone who felt the urge to complain and didn’t receive the service they deserve.”
The BBB has since changed their categorization of Kylie Cosmetics from “Failing” to “No Rating” along with a note saying they’re waiting on updates on the brand’s customer service and quality issues.
Posted to: Kylie Jenner